Privacy Policy

This Privacy Policy describes how PropBrain, Inc. ("PropBrain," "we," "our," or "us"), a corporation incorporated in the State of California, collects, uses, discloses, and protects information about you when you visit our website at propbrainai.com, use our platform and services, or otherwise interact with us. By using our services, you agree to the collection and use of information as described in this Privacy Policy.

If you are a California resident, please also review our California Privacy Rights section below for specific disclosures and rights available to you under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide to us when you:

• Create an account: Name, email address, password, job title, company name, and phone number.
• Request a demo or contact us: Name, email address, company name, phone number, and the content of your message.
• Subscribe to our newsletter or marketing communications: Email address and communication preferences.
• Use our platform features: Search queries, saved properties, portfolio inputs, and analysis preferences.
• Participate in surveys or research: Responses and feedback you provide.
• Apply for employment: Resume, work history, and other information included in your application.

1.2 Information We Collect Automatically

When you visit our website or use our services, we automatically collect certain technical and usage information, including:

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution.
• Usage data: Pages viewed, features used, search queries entered, time spent on pages, links clicked, and navigation paths.
• Log data: Server access logs including timestamps, requested URLs, HTTP status codes, and referrer URLs.
• Cookies and similar technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your interactions with our site. Please see our Cookie Policy for details.
• Location data: We may infer your approximate geographic location from your IP address. We do not collect precise GPS location data unless you explicitly enable location features.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Analytics providers: Services that help us understand how visitors use our website.
• Marketing platforms: Providers that help us reach potential customers and track campaign effectiveness.
• Business partners and data providers: Companies that provide supplemental data to enhance our platform capabilities.
• Public sources: Publicly available information that we may combine with information we hold about you.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Providing and Improving Our Services

• Creating and managing your account and authenticating your identity.
• Delivering the platform features and analytical capabilities you have subscribed to.
• Processing transactions and managing billing and payment.
• Providing customer support and responding to your inquiries.
• Personalizing your experience and remembering your preferences.
• Conducting research and analytics to improve our platform, features, and algorithms.
• Testing new features and functionality.

2.2 Communications

• Sending transactional communications such as account confirmations, password resets, and billing notices.
• Sending product updates, feature announcements, and service notifications.
• Sending marketing emails and newsletters, where you have consented or where we have a legitimate interest.
• Responding to your requests, comments, and questions.

2.3 Legal and Safety Purposes

• Complying with applicable laws, regulations, and legal obligations.
• Enforcing our Terms of Service and other agreements.
• Protecting the rights, property, and safety of PropBrain, our users, and the public.
• Detecting, investigating, and preventing fraudulent activity, security breaches, and other illegal conduct.

2.4 Business Operations

• Evaluating and facilitating business transactions such as mergers, acquisitions, or asset sales.
• Auditing our operations and financial reporting.
• Training and improving our AI and machine learning models.

3. How We Share Your Information

We do not sell your personal information to third parties in the traditional sense of that term. However, as described further in our California Privacy Rights section, certain sharing of data for cross-context behavioral advertising may constitute a "sale" or "sharing" under California law. We share your information in the following circumstances:

3.1 Service Providers

We share information with third-party vendors and service providers that perform services on our behalf, including cloud hosting, data storage, analytics, payment processing, email delivery, customer support tools, and security monitoring. These providers are contractually required to use your information only to provide services to us and to maintain appropriate security standards.

3.2 Business Partners

We may share aggregated, de-identified, or anonymized information with business partners for research, analytics, and industry reporting purposes. This information does not identify you individually.

3.3 Legal Requirements and Protection

We may disclose your information to government authorities, law enforcement, or other parties when we believe disclosure is required or permitted by law, including to respond to subpoenas, court orders, or legal process; to protect the rights and property of PropBrain, our users, or others; to investigate potential violations of our Terms of Service; or to detect, prevent, or address fraud, security, or technical issues.

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the successor entity. We will notify you via email or prominent notice on our website if such a transfer results in a material change to this Privacy Policy.

3.5 With Your Consent

We may share your information for any other purpose with your explicit consent.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about how you use our website and services. For detailed information about the types of cookies we use, their purposes, and how to manage your cookie preferences, please review our Cookie Policy.

We use cookies for the following purposes: maintaining your login session; remembering your preferences and settings; analyzing how visitors use our website; measuring the effectiveness of our marketing campaigns; and improving platform performance and reliability.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria we use to determine retention periods include:

• The duration of our relationship with you and whether your account is active.
• Whether you have requested deletion of your information.
• Whether we have a legal obligation to retain the information.
• Whether retention is advisable given our legal position (e.g., statutes of limitations, litigation, or regulatory investigations).

When we no longer need personal information, we securely delete or anonymize it.

6. Data Security

We implement technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our security practices include encryption of data in transit and at rest; access controls limiting data access to authorized personnel with a need to know; regular security assessments and penetration testing; and monitoring for suspicious activity and security incidents.

No security system is completely impenetrable. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at privacy@propbrainai.com.

7. Your Rights and Choices

7.1 Access and Portability

You may request access to the personal information we hold about you and request a copy in a structured, machine-readable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information about you.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions such as our need to comply with legal obligations or complete a transaction you have initiated.

7.4 Opt-Out of Marketing

You may opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us at privacy@propbrainai.com. Note that even if you opt out of marketing communications, we will continue to send you transactional and account-related messages.

7.5 Do Not Track

Some browsers include a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our website does not currently respond to Do Not Track signals. For information about our cookie practices, please see our Cookie Policy.

8. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). This section provides the disclosures required by California law.

8.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information: identifiers (name, email, IP address); commercial information (service usage, transaction records); internet or network activity information (browsing history on our site, search queries); geolocation data (inferred from IP address); and inferences drawn from the above categories.

8.2 Your California Privacy Rights

California residents have the following rights:

• Right to Know: You have the right to request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete: You have the right to request deletion of personal information we have collected about you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale of your personal information and the sharing of your personal information for cross-context behavioral advertising. To exercise this right, please visit our Do Not Sell or Share My Personal Information page.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes permitted under California law.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your California privacy rights.

8.3 Exercising Your Rights

To exercise your California privacy rights, you may submit a verifiable consumer request by emailing privacy@propbrainai.com or by calling us at the contact number on our website. We will respond to your request within 45 days. If we need additional time, we will notify you and may extend the response period by an additional 45 days.

8.4 Authorized Agents

You may designate an authorized agent to make a request on your behalf. We will require the authorized agent to provide proof of your written authorization and may require you to verify your identity directly with us.

9. Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will promptly delete that information. If you believe we have collected information from a child under 16, please contact us at privacy@propbrainai.com.

10. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. This Privacy Policy does not apply to those third-party properties. We encourage you to review the privacy policies of any third-party services before providing them with personal information.

11. International Data Transfers

PropBrain is based in the United States, and the information we collect is governed by United States law. If you are accessing our services from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States where data protection laws may differ from those in your country. By using our services, you consent to this transfer.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a prominent notice on our website at least 30 days before the changes take effect. Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

• Email: privacy@propbrainai.com
• Mail: PropBrain, Inc., Attn: Privacy Team, San Francisco, CA
• California Privacy Opt-Out: Do Not Sell or Share My Personal Information